These five steps to a customer experience strategy will help sure long-term loyalty for your customers. Think about the last time you chose one service over another. Was your decision driven by price, product quality, or convenience? No matter the reason, the overall experience... Continue Reading
Avoiding a difficult conversation can undermine trust and relationships, writes Joel Garfinkle, who offers seven tips to meet them head-on. What’s the first step in learning how to have a difficult conversation? Don’t avoid or delay it. Commit to discussing the issue within a... Continue Reading
MTI is a Member of the Council of Manufacturing Associations, a network of over 250 trade associations in the world of manufacturing. Through CMA’s affiliation with the National Association of Manufacturers, MTI is able to help impact key issues in manufacturing. Here are some of the... Continue Reading
As leaders, your intentions matter, whether they are for yourself or others, writes LaRae Quy, who three things to focus on. I became an FBI agent in my mid-20s and was the youngest in my New Agents class. The FBI appreciated the scrappiness and spunk I developed while growing up on a... Continue Reading
The Metal Treating Institute (MTI) kicked off its 2025 YES Management Training Program in February, bringing together 45 executives from 38 Member companies. Over three days, participants engaged in intensive personal and professional development, including: A plant tour of Aalberts... Continue Reading
MTI is excited to announce that a new Employee Onboarding Certificate Program has been launched in the MTI Online Academy for Heat Treaters. The new certificate program will automate your employee onboarding training process, without having to take key management away from their other... Continue Reading
To become a "Giant" leader who is effective and influential, you need to develop four daily habits, writes Dave Durand. Most “leaders” are merely ineffective managers in a position of authority. They don’t possess the traits that effective leaders have, so they... Continue Reading
Decreases in transportation equipment employment were offset by gains in nondurable goods manufacturing. Employment in manufacturing rose slightly in January 2025 while the overall unemployment rate fell by 0.1 points. According to the latest preliminary figures from the Bureau of Labor... Continue Reading
Connection with other executives outside the workplace opens doors to new opportunities, collaboration and business ventures. Tim Sanders, a former Yahoo! executive says, “Your network is your net worth.” This simple but powerful statement underscores an essential truth in the... Continue Reading
Since its inception in 2004, the Metal Treating Institute’s (MTI) long term strategic plan has played an important role in providing vision and focus to building its high value, growth, strength, and financial health to serve Members. MTI’s growth since 2004 has enabled the Board... Continue Reading
PJM Interconnection, the regional transmission organization (RTO) responsible for managing the electric grid across seven Mid-Atlantic states and Washington, D.C., has announced a significant rate increase for electricity. Effective June 1 of this year, electricity rates will rise by... Continue Reading
Overwork and a lack of support can make employees feel burned out, but LaRae Quy offers leaders tips on alleviating burnout. Raise your hand if you’ve experienced burnout at some point. I spent the last four years of my career as the FBI spokesperson in Northern California. The... Continue Reading
