68% of Companies Rely on Manual Hiring Processes, Struggle to Scale Efficiently: Report

Phenom releases its State of High-Volume Hiring: 2025 Benchmarks Report, which analyzed 101 companies on their maturity and use of artificial intelligence (AI) and automation technology to hire frontline, hourly, seasonal and high-turnover roles.

Phenom releases its State of High-Volume Hiring: 2025 Benchmarks Report, which analyzed 101 companies on their maturity and use of artificial intelligence (AI) and automation technology to hire frontline, hourly, seasonal and high-turnover roles across Retail, Hospitality & Travel, Healthcare & Pharmaceuticals, Manufacturing and Transportation & Distribution. While many have started adopting and implementing AI and automation to attract and hire best-fit candidates efficiently, the audit revealed only 32% demonstrated widespread adoption — indicating challenges in managing fluctuating workforce demands amid competitive labor markets.

Failing to optimize high-volume hiring processes can lead to missed talent goals, increased operational costs, and reduced employee engagement and market responsiveness. Enterprises that automate critical hiring tasks — such as job discovery, interview scheduling and screening – are significantly reducing the time and cost of onboarding new employees while enhancing candidate experiences and productivity for hiring teams.

“Not enough organizations across sectors including transportation, manufacturing and healthcare are rapidly adopting AI and automation — this must change if they want to gain a competitive edge during next year’s hiring rush, or risk their bottom line,” says Bill Venteicher, sr. director, product marketing at Phenom. “Fortunately, the tools they need to get there exist, and our High-Volume Hiring report provides insights companies can immediately act on to meet their goals for hiring at scale.”

Key Takeaways:

• 99% of companies did not offer the opportunity for a candidate to record answers to interview questions with video one-way interviews
• 95% of Manufacturing companies did not give qualified candidates the option to schedule an interview right away or within minutes of completing an application
• 83% of Healthcare companies did not allow candidates to upload a resume in the chatbot to help find the best job opportunities
• 82% of companies did not allow a candidate to complete the application in a chatbot or SMS conversation
• 79% of Transportation & Distribution companies did not use assessments to screen frontline candidates

Written by:  Alexis Mizell-Pleasant, Associate Editor at IRONMARKETS, for Supply & Demand Chain Executive.